Welcome to Vape Zozo. These Terms and Conditions govern your use of our website and the purchase of products from Vape Zozo. By accessing this website or placing an order, you agree to follow these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website.
Eligibility
To purchase products from Vape Zozo, you must:
- Be at least 18 years old or the legal age required in your location
- Provide accurate and complete information
- Use the website only for lawful purposes
We reserve the right to refuse service, cancel orders, or restrict access if we believe a customer is underage or has violated these terms.
Age Restriction
Vape products contain nicotine and are intended only for adults.
By placing an order, you confirm that:
- You are of legal smoking or vaping age
- You are legally allowed to purchase vape products in your area
Vape Zozo may request age verification before processing or delivering your order.
Any order placed by a minor will be cancelled immediately.
Products and Availability
We make every effort to keep product descriptions, images, prices, and stock availability accurate. However:
- Product colours and packaging may vary slightly from the images shown
- Product availability may change without notice
- Some products may become unavailable after you place your order
If a product is unavailable, we may contact you to offer:
- A replacement product
- A refund
- A partial order
We reserve the right to limit quantities or discontinue products at any time.
Pricing
All prices displayed on the website are shown in the local currency unless otherwise stated.
We reserve the right to change prices at any time without notice. However, once your order is confirmed, the price you paid will not change.
In case of pricing errors, Vape Zozo reserves the right to:
- Cancel the order
- Contact you with the correct price
- Offer a refund if payment has already been made
Orders
When you place an order:
- You will receive an order confirmation
- Your order is subject to review and approval
- We may contact you for additional information or age verification
We reserve the right to refuse or cancel any order for reasons including:
- Suspected fraud
- Incorrect information
- Product unavailability
- Violation of these Terms and Conditions
If your order is cancelled after payment, you will receive a refund.
Payment
We accept approved payment methods available on our website.
By submitting payment information, you confirm that:
- You are authorized to use the payment method
- The payment details are accurate
Payments are processed through secure third-party payment providers. Vape Zozo does not store your complete payment card details.
Delivery
We aim to deliver orders as quickly as possible.
Delivery Times
- Same-day delivery may be available in selected areas
- Other locations may require 24–48 hours
- Delivery times may vary due to traffic, weather, holidays, or other circumstances
We are not responsible for delays caused by:
- Incorrect address details
- Customer unavailability
- Courier delays
- Events beyond our control
Customers are responsible for providing the correct delivery information.
Returns and Replacements
For hygiene and safety reasons, vape products cannot usually be returned once opened.
You may request a replacement or refund if:
- You received the wrong product
- The item arrived damaged
- The product is defective
To qualify, you must contact us within 24 hours of delivery and provide:
- Your order number
- Photos or videos of the issue
- A clear explanation
Vape Zozo reserves the right to approve or reject return requests.
User Responsibilities
By using this website, you agree not to:
- Use the website for illegal purposes
- Attempt to damage or interfere with the website
- Submit false information
- Use another person’s payment details without permission
- Copy or reproduce website content without authorization
Any misuse of the website may result in restricted access or legal action.
Intellectual Property
All content on the Vape Zozo website, including:
- Text
- Images
- Logos
- Product descriptions
- Website design
belongs to Vape Zozo or its licensors and is protected by copyright and other intellectual property laws.
You may not copy, reproduce, modify, or distribute any content without written permission.
Health Disclaimer
Vape products may contain nicotine, which is an addictive substance.
By purchasing from Vape Zozo, you understand and accept that:
- Vape products are intended only for adult users
- Products should be kept away from children and pets
- Vape products are not intended to diagnose, treat, cure, or prevent any disease
- You use all products at your own risk
If you are pregnant, breastfeeding, have a medical condition, or are sensitive to nicotine, you should consult a healthcare professional before using vape products.
Limitation of Liability
To the maximum extent permitted by law, Vape Zozo is not responsible for:
- Indirect or consequential damages
- Loss of profits or business
- Delays or interruptions
- Damage caused by misuse of products
Our total liability is limited to the amount paid for the affected order.
Third-Party Links
Our website may include links to third-party websites or services. Vape Zozo is not responsible for the content, policies, or actions of these third-party websites.
Changes to Terms and Conditions
We may update these Terms and Conditions at any time without prior notice.
Any changes will become effective immediately once posted on this page.
We recommend reviewing this page regularly.
Governing Law
These Terms and Conditions are governed by the laws applicable in the country or region where Vape Zozo operates.
Any dispute relating to these terms will be handled by the appropriate courts in that jurisdiction.
Contact Us
If you have any questions about these Terms and Conditions, please contact Vape Zozo through:
- Contact form on our website
- Email support
- Phone or WhatsApp support
Please include your order number if your request relates to an order.