Thank you for shopping with Vape Zozo. We aim to deliver your order as quickly and safely as possible.
This Shipping Policy explains our delivery times, shipping areas, and important information about your order.
Delivery Areas
Vape Zozo currently delivers vape products to selected cities and regions.
We offer faster delivery in:
- Dubai
- Sharjah
Orders to other cities and areas may take longer, depending on your location.
Delivery Time
Dubai & Sharjah
Orders placed in Dubai and Sharjah are usually delivered within 24 hours.
In some cases, delivery may be faster depending on stock availability and your exact location.
Other Cities
Orders placed outside Dubai and Sharjah are generally delivered within 48 hours.
Delivery time may vary depending on:
- Distance from our dispatch location
- Courier availability
- Weekends or public holidays
- Weather or traffic conditions
Order Processing
Orders are normally processed as quickly as possible after payment confirmation.
- Orders placed during business hours are usually processed the same day
- Orders placed late at night, on weekends, or on public holidays may be processed on the next business day
You may receive a call, WhatsApp message, or email to confirm your order before dispatch.
Delivery Charges
Shipping charges, if applicable, will be shown during checkout before you complete your order.
We may occasionally offer:
- Free delivery on selected products
- Free delivery for orders above a certain amount
- Promotional shipping offers
Incorrect Address Information
Please make sure your delivery address and contact details are correct before placing your order.
Vape Zozo is not responsible for delays or failed deliveries caused by:
- Incorrect address
- Wrong phone number
- Customer not answering calls
- Incomplete location details
If your order is returned because of incorrect information, additional delivery charges may apply.
Delayed Deliveries
Although we do our best to deliver on time, there may occasionally be delays due to:
- High order volume
- Public holidays
- Traffic conditions
- Weather conditions
- Courier issues
If your order is delayed, please contact our support team and we will provide an update.
Order Tracking
If you would like to know the status of your order, please contact us with:
- Your order number
- Your full name
- Your phone number
Our team will help you track your order.
Failed Delivery Attempts
If our delivery team is unable to reach you or complete delivery, we may:
- Contact you again
- Reschedule delivery
- Cancel the order if we cannot reach you after multiple attempts
Age Verification on Delivery
Because vape products are intended only for adults, we may request proof of age when your order is delivered.
If age verification cannot be completed, the delivery may be refused or cancelled.
Contact Us
If you have any questions about shipping or delivery, please contact Vape Zozo through:
- WhatsApp support
- Phone support
- Contact form on our website