INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How old do you have to be to buy a vape product?

We only sell to over 18s.

Is it safe to take my vaping products on a plane?

You must check with the airline you are flying with – there is no law against carrying vaping products on planes, but the airline may have a policy against it.

Does the battery in the device make the e-cig too hot to hold?

We only sell regulated batteries and mods from trusted manufactures. Whilst these devices may get warm with constant usage they should never get hot or feel hot. If you find your device is too hot to touch then we recommend disposing of it safely and immediately and contact the vendor you purchased it from.

How much nicotine is e-liquid? Are there nicotine-free versions available?

Nicotine is calculated as a proportion of the e-liquid. So if you have a 10ml bottle of 12mg nicotine – the percentage of nicotine in that bottle is 1.2%, totalling 12mg. Usually e-liquids come in the following order of nicotine strengths 24mg, 18mg, 12mg, 6mg, 3mg and 0mg (zero nic) – So yes, you can still vape liquids without any nicotine.

Can I return products and get a refund if unsatisfied?

No – H&S issues mean we cannot accept returns based on satisfaction. Our vape kits come with 3 month manufacturing fault warranties. All our clearomizer and atomizers have a ‘Dead on Arrival’ return policy.

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