At Vape Zozo, we want every customer to be satisfied with their purchase. Due to the nature of vape products and for hygiene and safety reasons, we have a limited 1-day return and replacement policy.
By placing an order on our website, you agree to the terms below.
Return & Replacement Period
You must contact Vape Zozo within 1 day (24 hours) of receiving your order if you want to request:
- A replacement
- A return
- A refund
Requests made after 24 hours of delivery may not be accepted.
Eligible for Return or Refund
You may request a return, replacement, or refund within 1 day if:
- You received the wrong product
- The product arrived damaged
- The product is defective or not working
- You received an incomplete order
To process your request, you must provide:
- Your order number
- Photos or video showing the issue
- A short explanation of the problem
Non-Returnable Items
For hygiene, safety, and legal reasons, the following items cannot be returned or refunded unless they are defective:
- Opened disposable vapes
- Opened e-liquids
- Used pods or coils
- Products damaged due to misuse
- Products with missing packaging
- Clearance or sale items
We reserve the right to refuse any return if the product appears used, damaged by the customer, or returned after the 1-day period.
Wrong or Damaged Orders
If you receive the wrong item or your order arrives damaged:
- Contact us within 24 hours
- Send photos of the package and product
- Keep the product and original packaging until the issue is resolved
Once approved, we may:
- Send a replacement product
- Issue a refund
- Offer store credit
Refund Process
If your refund request is approved:
- Refunds will be issued to the original payment method
- Processing time may take 3–7 business days depending on your bank or payment provider
- Shipping charges may not be refundable unless the mistake was made by Vape Zozo
Order Cancellation
You may cancel your order only before it has been shipped or dispatched.
Once the order is out for delivery or delivered, cancellation is no longer possible.
If you want to cancel your order, please contact us immediately.
How to Request a Return or Refund
To request a return, replacement, or refund, contact Vape Zozo through:
- WhatsApp support
- Phone call
- Contact form on our website
Please include:
- Full name
- Order number
- Description of the issue
- Photo or video proof
Our support team will review your request and respond as quickly as possible.
Important Note
Vape Zozo sells vape products only to adults aged 18+ or the legal age in your location.
We reserve the right to reject any order, return, or refund request that does not meet our policy requirements.