PRIVACY AND COOKIE POLICY
Welcome to Vape Zozo. Your privacy is important to us. This Privacy Policy explains how Vape Zozo collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact our support team.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following information when you use our website:
Personal Information
When you place an order, contact us, or create an account, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Billing address
- Date of birth or age verification details
- Payment-related information
Please note that we do not store your full debit or credit card details on our servers. Payments are processed securely through trusted third-party payment providers.
Website Usage Information
We may automatically collect information about how you use our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referring website or search engine
This information helps us improve our website and customer experience.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Verify your age before selling vape products
- Respond to your questions and customer support requests
- Send order confirmations and delivery updates
- Improve our website, products, and services
- Prevent fraud, abuse, and unauthorized access
- Comply with legal requirements
If you choose to subscribe to our marketing emails or messages, we may also send:
- Special offers
- New product updates
- Promotions and discounts
You can unsubscribe from marketing messages at any time.
Age Verification
Because vape products are restricted to adults, Vape Zozo may request proof of age before accepting or delivering your order.
We reserve the right to cancel any order if we believe the customer is under the legal age required in their country or region.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies are small files stored on your device that help us:
- Remember your preferences
- Keep products in your cart
- Understand how visitors use our website
- Improve website speed and performance
- Show relevant products and promotions
You can disable cookies through your browser settings, but some parts of the website may not function properly.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only with trusted third parties when necessary, including:
- Delivery companies to ship your order
- Payment providers to process payments
- Website hosting and security providers
- Legal authorities if required by law
These third parties only receive the information necessary to perform their services.
Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, loss, or disclosure.
Our website uses:
- Secure SSL encryption
- Protected payment systems
- Restricted access to customer data
However, no online system can guarantee 100% security. By using our website, you understand and accept this risk.
Data Retention
We keep your personal information only as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes and prevent fraud
After that, your information may be deleted or securely stored.
Your Rights
Depending on your location, you may have the right to:
- Request a copy of your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing messages
- Request that we stop using your data in certain situations
To make any privacy-related request, please contact us.
Third-Party Links
Our website may contain links to third-party websites, social media pages, or payment providers. We are not responsible for the privacy practices of these websites.
We recommend reviewing their privacy policies before sharing your information.
International Visitors
If you access our website from outside the country where our business operates, your information may be transferred and processed in another country.
By using our website, you agree to this transfer of information.
Changes to This Privacy Policy
We may update this Privacy Policy at any time without prior notice.
Any changes will be posted on this page with the updated date above. We encourage you to review this page regularly.
Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact Vape Zozo:
- Through our Contact Us page
- By email
- By phone or WhatsApp support
Please include your full name and order number if your request is related to an existing order.